Toll-Free: 800-mega-pro (634-2776)
Hurricane: 435.635.9296
St. George: 435.673.1001
faqs

Placing An Order

  • How do I place an order?

    You can place an order by phone, e-mail, or fax

  • How do I pay for my order?

    We take Visa, Mastercard, Discover, American Express, check or money order. You can phone, fax, or e-mail your credit card information to us.

  • Do I get to see a “sample” before you print my order?

    After you place your order, we will show you a sample of the artwork. Production does not begin on your order until we receive approval from you.

  • How long does it take to receive my order?

    A typical production time line for most custom printed products is 2-3 weeks. This doesn’t include shipping time, which is determined by your state. We offer rush service on many items, please e-mail or call us for availability of this service.

  • Will I be notified after my order has shipped?

    Yes. Whenever you place an order with Mega Pro, we will assign a rep to your account. They will be in constant communication to let you know all the critical details about your order including shipping and turnaround time. We typically ship through UPS, however, if you prefer another shipping company please let your account rep know.

Artwork

  • What kind of artwork files do you accept?

    We accept many types of art files including: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff, .jpeg, please contact us today if you have a questions about your art file. Link to contact us page

  • How do I get my artwork to you?

    You can email your art to us (please keep the file size under 10 meg.) Our email address is: megapro@mega-pro.com. You can also mail your artwork to us on a floppy disk, CD, Compact Flash disks or Memory sticks.

  • My artwork needs some “touch-up.” Is there a charge for that?

    Yes, we do charge a fee for touch-ups depending on the the level of “touch-up” that your design will require.

General

  • Do the prices of the products become lower when I buy larger quantities?

    Yes. The more you buy, the lower the price.

  • If there is a problem with my order, what do I do?

    We want to help you resolve any problems as quickly and effectively as possible. Please contact us by phone, fax, or e-mail within a week of receiving your order.

Printing

  • If I reorder, do you keep my artwork on file?

    We keep your artwork on file indefinitely.

  • Are your T-Shirts screen printed or are they iron-on transfers?

    We screen print all t-shirts with the exception of digital transfers (“photo”) t-shirts. “Photo” or “digitally imaged” t-shirts are transfer printed as the image is applied with a heat press. We also use CAD-cut vinyl letters which are used for player names on the backs of “team” t-shirts, they too are applied with a heat press.

  • Will the printing fade on my shirts after a few washings?

    The printed image on screen printed t-shirts are very durable and will hold up well under average wear and tear.

  • What is the largest size that can be printed on a T-Shirt?

    11X15

  • I already have shirts. Will you print on them?

    We will print on shirts that have already been purchased. However, when you purchase your shirts through Mega Pro, we will save you time and money. Please contact our reps today to learn more.

Garment Sizes / Colors

  • Can I mix the shirt sizes in my order?

    Yes